Frequently asked questions

In self-play you control your character and join our group. In pilot, a member of our team logs in and plays your character for you.

Buying gold and sharing your account are against Blizzard's Terms of Use and can lead to penalties. We play carefully and by hand, but the risk cannot be zero. Please read our Terms before ordering.

A manager confirms paid orders within minutes during support hours. Scheduled raids start at the time you picked.

Yes. If we cannot deliver, you get a full refund to your wallet, or to your card on request. Partially completed orders are refunded for the part not delivered.